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eight disciplines problem solving
Problem solving tools
Ishikawa diagram also known as cause-and-effect or fishbone diagram
Pareto chart or Pareto diagram
5 Whys
5W2H (who, what, where, when, why, how, how many or how much)
Statistical process control
Scatter plot
design of experiments
Check sheet
Histograms
FMEA
Flowchart or process map
Complaint system
Corrective and preventive action
failure mode and effects analysis
Fault tree analysis
Quality management system (QMS)
eight dimensions of quality
Problem solving

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